Refund Policy – SlovkTV
1. Overview
At SlovkTV, we strive to provide high-quality IPTV services and customer satisfaction. This Refund Policy explains the conditions under which refunds may be granted.
By purchasing our IPTV subscription, you agree to this policy.
2. Money-Back Guarantee
We offer a 7-day money-back guarantee for new subscriptions, provided that:
- The service has technical issues that we cannot resolve.
- The request is made within 7 days of purchase.
Refunds are not guaranteed if the issue is caused by the user’s device, internet connection, or incorrect setup.
3. Non-Refundable Situations
Refunds will generally not be provided in the following cases:
- Change of mind after activation.
- Temporary interruptions beyond our control.
- Violation of our Terms of Use.
- Failure to follow installation instructions.
4. Trial Services
If a free or paid trial is provided, it is recommended to test the service before purchasing a full subscription. Trial periods are non-refundable.
5. Refund Process
To request a refund:
- Contact our support team.
- Provide your order details.
- Explain the issue clearly.
Approved refunds are usually processed within 5–10 business days depending on the payment method.
6. Payment Methods
Refunds will be issued using the original payment method whenever possible.
7. Policy Updates
We reserve the right to update this Refund Policy at any time. Changes will be posted on our website.
8. Contact
If you have questions regarding refunds, please contact us through the SlovkTV website support page.
Last updated: 2026
